Returns & Exchanges

At KBS Golf Shafts, we are committed to your performance on the course; if you are not completely satisfied with your purchase, you may return unused and uninstalled products within 30 days of delivery. Please note that custom-built shafts and personalized items are final sale and cannot be returned.

Return Process

• 1.
  Initiate Your Return

  Contact our customer service team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Pack Your Items

  Securely pack the unused shafts in their original packaging, ensuring the RMA number is clearly marked on the outside of the box.

• 3.
  Ship to KBS

  Send your package via a trackable shipping method to our distribution center; customers are responsible for return shipping costs unless the item is defective.

• 4.
  Inspection and Refund

  Once our technicians verify the shafts are in original condition, we will process your refund to the original payment method within 5-7 business days.